FAQs

Product Availability

All products that are available to purchase via our website are ready to ship from the Sunshine Coast straight away. If you have any questions, regarding out of stock products please don't hesitate to contact us.

Shipping

All standard orders will be shipped within three (3) business days of your purchase. If you select Express Post your order will be shipped the next business day. A tracking reference will be sent to you to track your order arrival.

Gift boxes are not available to order separately and will only be included on order deliveries which include a Petticoat Tutu or Dress. 

Shipping within Australia is calculated by item weight with free shipping available on orders over AUD $200.00.

International shipping is currently available through our website to New Zealand, Canada, USA and the United Kingdom. Please contact us directly if your country is not listed, as we would love to assist in delivering your order outside of Australia.

Returns Policy

Refunds are only available on faulty, unworn items and does not extend to our customised signature Petticoat Princess keepsake gift boxes. 

Please note that our petticoat tutus and dresses are delicate and must be treated with care. Items that are damaged as a result of wear and tear or incorrect washing are not considered to be faulty.

Exchanges can only be accepted within seven (7) days and does not extend to our customised signature Petticoat Princess gift boxes. If the size or colour petticoat tutu or dress is not available then you may exchange for equal or greater value in which you will need to pay the difference.

Unless an incorrect item has been sent, all charges related to returns and exchanges are to be paid by the customer. This includes any taxes or duties levied by your country.

Orders paid with AfterPay will be subject to a cancellation and administration fee of $29.95

How to apply for a Return or Exchange

Please email us to discuss the return before sending to hello@petticoatprincess.com.au where we will respond to your concerns within two business days. Please note returns will not be accepted without a returns number issued by Petticoat Princess.

Finalised Orders

Once your order has been finalised we may not be able to make any adjustments to your order once it has been processed for shipping, however please contact us at hello@petticoatprincess.com.au and we will do our best to amend your order. If the order has been dispatched the customer is responsible for all addition postage costs involved in the exchange process and a returns number will need to be obtained before sending it back to Petticoat Princess.

Care Instructions

Our petticoat tutus and dresses are made with delicate tulle that if not handled with care, the soft tulle may fray or pull. Petticoat Princess is not responsible for any damage to the skirt and/or dress once the garment has been worn and we will not accept returns.  Please note before your garment has been sent we have carefully checked over the tulle to ensure it is perfect. If by chance you have received a faulty garment, please email us immediately with an image of the fault. 

Washing Instructions - We recommend hand washing the garment or washing the garment in a lingerie bag in cold water gentle cycle. Do not iron or tumble dry.

Stockists

Petticoat Princess is proud to be stocked in the following boutiques:

Inspire - yourself & your home - https://inspiretasmania.com.au/

Daisy & Garnet - https://daisyandgarnet.com/

Elaria Lianora Boutique - www.elarialianora.com.au 

Social Media | Instagram

If you would like to repost our images please tag us at @petticoat_princess_au  and #petticoatprincessau

We would love to see your little ones in our petticoat tutus and dresses so please tag us at @petticoat_princess_au  and #petticoatprincessau